Step 01
Booking your consultation
You can request a consultation directly, or your GP or specialist can refer you. Once we receive your details, our practice manager will contact you to arrange an appointment and explain what to bring.
For Patients
What to expect, from your first call onward.
A cancer diagnosis brings a lot of unfamiliar terrain. This page walks through what a patient journey at North Coast Oncology looks like — so you know what to expect at each step.
Step 02
What to bring on the day
Bring your ID, medical aid card, and all previous imaging (CT/MRI/PET scans on disc or via a viewing link), pathology reports, referral letters and a list of current medications. Bring a family member or friend if you can — a second set of ears helps.
Step 03
Your first appointment
The first consultation focuses on understanding your history, reviewing your investigations, and answering your questions. You will leave with a written summary of the plan being considered, or a plan for further tests if needed.
Step 04
Treatment planning
Where more than one discipline is involved, your case is discussed in a multidisciplinary planning session. We then explain the recommended plan, alternatives, side effects and timeline in plain language before you agree to proceed.
Step 05
During treatment
You will have a named point of contact at the practice for questions between visits. Side effects are anticipated and treated proactively; please contact us early rather than late if something is worrying you.
Step 06
Follow-up
After treatment, follow-up is scheduled at intervals appropriate to your diagnosis. You will always leave a follow-up visit knowing when the next one is due.
Frequently asked
Common questions
Do I need a referral to see an oncologist?+
A referral is helpful but not required. If you have imaging, pathology reports or a letter from your GP, please bring them.
Which medical aids do you work with?+
The practice works with the major South African medical aids. Contact our practice manager to confirm cover for your specific plan and treatment. [CONFIRM: specific medical aid list]
Can family members attend consultations?+
Yes, and we encourage it. Cancer care decisions are easier to process with someone alongside you.
How long is the first appointment?+
Please allow up to 60–90 minutes for the first consultation, so there is enough time for a thorough review and questions.
What if I need urgent advice between visits?+
During business hours, contact the practice directly. Outside hours, follow the escalation guidance provided on your treatment summary. Life-threatening emergencies should always go via the nearest emergency department.